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Introduction
We provide a whole range of easily accessible products and services each developed to service the needs of the industry. These include:
· Annual Membership Packages
· Annual Convention programme
· Best Practice Workshops
· Tutorial Programme
· Noise at Work Seminar
· CCA Research Institute
· Real-time Benchmarking
· Contact Centre Professional
· CCA Standard Framework for Best Practice
· CCA Publications
· Other Industry Events
Membership enables users to become fully engaged in CCA activities and provides increased networking and promotional opportunities. CCA is a not for profit organisation and the development of existing and new products and services is made possible by the continued support of our members.
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