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Introduction
The CCA Research Institute was set up in 2001 as a focal point for call and contact centre research. Our work reflects the needs of our members and is concerned with driving improvements within the industry. By producing reports and white papers, conducting surveys and providing information, we offer members, external bodies and the industry as a whole a wide range of research and information on issues that matter most to them.
Through these web pages, we aim to connect you to the most relevant, up-to-date research and information and to highlight ways in which you can become involved. Click on the following links for further information:
CCA Members' Reading Room
Information Services
Research Institute Activity
Industry Reports & Resources
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